FAQ Page

01. Registration

1. Launch TunePat Amazon Video Downloader on your computer, click on the Key icon icon to open the registration window.

2. Copy and paste your Email address and license code that you have received from the email. Then click "OK" to register the program.

Register TunePat Amazon Video Downloader

1. Please make sure you have installed the right program - TunePat Amazon Video Downloader (Windows | Mac). Each license is specific to a platform, a Windows license cannot be used on a Mac and vice versa.

2. The registration code is case-sensitive. Please directly copy and paste the registration information into TunePat and make sure no blank space entered before and after the registration info.

3. If you still can't get the program registered, please contact the support team via email for further help. And please provide your registration information.

Please right-click the program icon and select "Run as administrator" in the dropdown list to launch TunePat. Then click on the Menu icon icon on the upper right corner of the screen and click "Register" from the menu list, input your registration email and code into the pop-up dialog window.

02. General Problems

TunePat Amazon Video Downloader is a professional video downloader that can download movies and TV shows in different video qualities from Amazon Prime Video, and all downloaded videos can be transferred to any device for offline viewing.

TunePat offers three kinds of subtitles encoding ways to meet users'needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

TunePat is able to download HD videos (up to 1080p) from Amazon Prime Video. There are three options for video quality (High/Medium/Low) in the settings window, enabling you to download videos with different output quality according to your devices. To download HD videos, please make sure your computer supports playing HDCP-enabled content, otherwise, you can only download videos with low or medium quality.

Please click here, click the "V" icon and choose "1.0" from the drop-down list, then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get a result as "HDCP is available for 1.0" or likewise, it means that your computer is able to get HD videos from Amazon Prime Video.

test hdcp status

TunePat supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

03. Subscription FAQ

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Amazon Video Downloader users. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download movies and TV shows from Prime Video.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

3. TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

We currently do not support upgrade packages, whether you want to upgrade your subscription from monthly plan to yearly plan, or from yearly plan to lifetime plan. Please purchase the subscription you want additionally. And in this case, we could offer you a discount. Please contact the support team for the details.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

04. Technical Support

Please log out and log back into your Amazon account on TunePat. And then search for the video on TunePat and click the title name, followed that the description page of the video will be displayed in the pop-up web browser. Please check if the video can be played normally in the pop-up window. If it is a paid video, please purchase the video firstly. Some titles may not be available to watch, resulting in that they are failed to be downloaded by TunePat.

click title

"Failed 6123" means that there are too many people are using the same account right now. Please disconnect your Amazon account from the other devices.

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

Firstly, please check your internet connection. And then click on the video's title on TunePat, the video will be shown in a pop-up web browser. Please check if the video can be played normally in the web browser. If it is a paid video, please purchase the video firstly.

If the video cannot be played, please try to switch to a different website (country/region) in the "Settings" window.

  • * For United Stated, select "amazon.com"
  • * For Germany, select "amazon.de"
  • * For Japan, select "amazon.co.jp"
  • * For United Kindom, select "amazon.co.uk"
  • * For France, India, Canada, and others, select "primevideo.com"
change region

It may also cause the error if you search for the same titles frequently and download them in batch. In this case, please reduce search frequency and try to search for the content by URLs.

If you have tried all the above but still get the same error, please send all details of the problem and the latest log files of TunePat to the support team via email.

It seems that the video is not available in your country. Please make sure the video that you want to download can be played normally in the Amazon Prime Video web player.

"Failed 1608" means that the program failed to download some of subtitles or audio tracks you selected. Please delete the video from the download queue and download it again. If the problem persists, please send us the URL of the video, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

Since the latest update of Amazon Prime Video, Amazon adds more limits on HDCP requirements for accessing HD videos. Accordingly, now, if you want to download HD content with TunePat, your computer needs to support HDCP 1.0. (Check the HDCP Status) If HDCP is not available on your device, please try to download Prime Video titles in Medium or Low quality.

When the computer screen is off, it will also affect the download process, so please do not turn off the computer screen, sleep or hibernate your PC during the download process.

If you've tried above but still fail to download videos, please provide all details of the problem, and send a screenshot of the HDCP status and the latest log files of TunePat to the support team.

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the "Settings" window.

Please make sure the video link is copied from the details page, rather than the playback page. Because there will be some random special character added into the link when you play the video on the Amazon web player, resulting in the program failing to recognize it. If you still cannot find the video by using its link, please try keywords or name.

Here are two examples:

Invalid link: https://www.amazon.com/Amazon-Video/b/?&node=2858778011&ref=nav_signin

no results

Valid link: https://www.amazon.com/gp/video/detail/B09PZGQMD7/ref=atv_hm_hom_3_c_0z7Q22_brws_3_4

no results

Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina or higher.

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team via email at [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Are you using the Windows version or the Mac version? What's the operating system of your computer?
  • 2. Are you subscribing to the Prime Video plan? Or Amazon Annual or Amazon Monthly plan? And which country/region does your Amazon account belong to?
  • 3. Do you want to download Movies or TV shows? And what is the output quality you choose?
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by clicking "Menu" > "Open Log File". Then double-click the logs folder and send us all log files in this folder.

05. Refund Policy

TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.