TunePat offers a variety of software on an auto-renewing subscription basis. The subscription-based products renew automatically on their scheduled renewal date. Of course, the service is optional. You can cancel it at any time if you don't want to renew your subscription. Below are answers to frequently asked questions about our subscription service.
1. What is the refund period?
We offer a refund within 5 days of your purchase for any TunePat program with the 1-month, 1-year subscription plan, and 30 days for the lifetime subscription plan. This refund period is effective from the date of purchase. We list out the details in Refund Policy.
2. Is the subscription auto-renew? How to cancel it? Will I be charged after I cancel the renewal subscription?
Yes, all subscription plans (except for the lifetime plan) we provided are automatically renewed by default. If you want to cancel the renewal subscription, you can cancel it before the renewal date. Please find the "Thank you for subscribing XXX" email in your mailbox, and there is a link to view your subscription at the bottom, click the link to manage the order and unsubscribe. You can also contact the support team (Email:[email protected]) to cancel the auto-renewal service. Once canceled, you can still use TunePat until the current license expires. After that, TunePat won't charge you again for this.
3. I've canceled the subscription, why haven’t received the refund?
After canceling the renewal subscription, TunePat won't charge you again when your current subscription expires. It doesn't mean that the current subscription fee will be refunded after canceling the renewal subscription. And even if you find that your subscription has auto-renewed and canceled immediately, what you've paid will not be returned automatically. In this case, please contact the support team to request a refund within 5 days of the payment.
4. I have renewed my subscription, why does the license code become invalid?
After the renewal, a new license code will be sent to you via email. Please copy and paste the new registration information into TunePat to activate the program again.
5. Why the actual price is different from the price displayed on the website? Why is the renewal price higher than the initial purchase price?
The renewal price is the same as the initial purchase price unless you get a discount from our discount promotions (we have discount promotions occasionally). The discounted price is only applied to the initial purchase. If you renew, the renewal subscription will be charged at the original price as displayed on our website.
6. Can I continue to use the program after canceling my subscription?
Yes. After canceling the subscription, you can still use TunePat until the license code invalid. After your subscription expired, the program will back to the trial version, you can use the trial version for free or repurchase the subscription.
7. Can I change my subscription plan? How to change it and how will I be charged?
No. Currently, we don't support changing the subscription plans, whether you want to change your subscription from a Monthly plan to a Yearly plan or a Lifetime plan, or from a Yearly plan to a Lifetime plan. Please purchase the subscription plan you want additionally. We will offer you a discounted price, don't hesitate to get in touch with the support team for details.
For any questions, please send emails to our support: [email protected] for help. Thank you for your support.
