Frequently Asked Questions for TunePat Programs
Technical support for Netflix Video Downloader.
Technical support for Amazon Video Downloader.
Technical support for DisneyPlus Video Downloader.
Technical support for Hulu Video Downloader.
Q1: What are the limitations of TunePat trial versions?
The free trial versions have the same features as the paid version, but it only allows you to download the first 5 minutes of each video.
If you want to unlock the limitations of the TunePat trial versions, you will need to get the software registered.
Q2: How to get a free license from TunePat?
We can provide a free license for users who share their experience of using TunePat programs on their own website, blog, or other social networks. If you are interested in this, please learn How to Write a Review and Get Free License.
Besides, to benefit TunePat users to enjoy localized software, we warmly welcome volunteers from all over the world to translate TunePat programs to their native languages and we'll offer a free license in return. If you are interested in joining this activity, please visit How to Translate TunePat Programs for more details.
Q3: What is the refund policy?
TunePat offers a 5-day money-back guarantee for the monthly and yearly plans, and a 30-day money-back for the lifetime plan. For more details, please read our Refund Policy.
Q4: Have paid for the program but didn't receive the license?
In general, once an order has been confirmed, the license key will be sent to the email address you entered for the purchase within 2 hours. If you do not receive the license key, please check your Spam or Promotion email folder just in case it was incorrectly classified as spam or promotion email. Sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email typo, etc. In this case, please contact us for assistance.
If you buy a one-month or one-year subscription and keep the renewal subscription, the license will be updated every month or every year. A new license will be automatically sent to your email. Please do remember to reactivate the program by using the new license.
Q5: What can I do if I purchased the wrong program?
If you find that you bought the wrong program, please contact the support team within five days after purchase and ask to exchange it for the correct one. If these two programs vary in price, please re-purchase the correct program within the applicable refund date and then forward the order receipt to the support team, and we will refund you the wrong order.