FAQ Page

faq
01. Registration

Generally, the license will be automatically sent to you by email after payment. Therefore, please make sure that you entered the correct email address when purchasing the program. If the email is correct, please check your spam E-mail folder in case the license code was incorrectly classified as spam. If you still don't find your license, please contact TunePat via email ([email protected]).

1. Launch TunePat DisneyPlus Video Downloader on your computer, click the "Key" icon or go to "Menu" > "Register" to open the registration window.

2. Directly copy and paste your Email address and license code that you have received into the registration window. Please confirm that there are no spaces before or after the registration info. After that, click "OK" to activate the full version.

Register TunePat DisneyPlus Video  Downloader

1. Please make sure you have installed the right program - TunePat Netflix Video Downloader (Windows | Mac). Each license is specific to a platform, a Windows license cannot be used on a Mac and vice versa.

2. The registration code is case sensitive. Please enter the email and license code carefully without blank space. It is recommended that you directly copy and paste your Email and code to TunePat.

3. If you still get the error message, please contact our support team ([email protected]) for further help.

Please right-click the program icon and select "Run as administrator" in the dropdown list to launch TunePat. Then click on the Menu icon icon on the upper right corner of the screen and click "Register" from the menu list, enter your registration email and code to the pop-up dialog

02. General Problems

TunePat DisneyPlus Video Downloader is a professional video downloader tool which support downloading movies and TV shows from Disney+, and all downloaded videos can be transferred to any device for offline viewing.

TunePat offers three kinds of subtitles encoding ways to meet users'needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

TunePat supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

03. Subscription FAQ

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for DisneyPlus Video Downloader users. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download movies and series from Disney+.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

3. TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

We currently do not support upgrade packages, whether you want to upgrade your subscription from monthly plan to yearly plan, or from yearly plan to lifetime plan. Please purchase the subscription you want additionally. And in this case, we could offer you a discount. Please contact the support team for the details.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

04. Technical Support

Please log out and log back into your Disney+ account on TunePat. And then click the title that you want to download to check if it can be played normally in the popup web player. In some cases, some titles may not available to watch, resulting in that they are failed to be downloaded by TunePat.

Too many people are currently using your account, causing the download to fail. Please disconnect your Disney+ account from the other devices.

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

The video you want to download is not available in your country. Please make sure the video can be played on the Disney+ web player.

The video cannot be downloaded due to the selected audio tracks and subtitles are failed to download. Please remove the video from the downloading list and download it again. If the video still cannot be downloaded, please send us the video's URL, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

The download process stopped because the computer screen was off. Please do not turn off the computer screen, sleep or hibernate your PC during the download process.

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder. In this case, please clean your disk or change the output path in the "Settings" window.

Please make sure the link is copied from the Disney Plus web player and the video is playable. Or you can try to search it by keyword or video name. In addition, please do not log into Disney+ with a Kid’s profile. If it's an adult profile, please set the content rating to TV-MA. Navigate to your profile and click "Edit Profile", then select the profile you want to edit. Under "Parental Controls", select "Content Rating", and you will be asked to enter your password. After that, hit "Continue" and choose the content rating as TV-MA.

Change Disney+ cotent rating

Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina or higher.

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team at [email protected].We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Are you using the Windows version or the Mac version? What's the operating system of your computer?
  • 2. Which Disney+ Streaming Plan do you order?
  • 3. Do you want to download Movies or TV shows? And what is the output quality you choose?
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by clicking "Menu" > "Open Log File". Then double-click the logs folder and send us all log files in this folder.

05. Refund Policy

TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.