1. The license will be emailed to you within minutes. Please make sure you entered a valid email address when purchasing the license. Install and launch TunePat on your computer, click on the 
icon to open the registration window.
2. Copy and paste your Email address and license code that you have received from the email into the pop-up dialog window. Then click "Register" to register the program.
1. Please make sure you have installed the right program - TunePat HBOMax Video Downloader (Windows | Mac). Each license is specific to a platform, a Windows license cannot be used on a Mac and vice versa.
2. The registration code is case-sensitive. Please directly copy and paste the registration information into TunePat and make sure no blank space entered before and after the registration info.
3. If you still can't get the program registered, please contact the support team via email for further help. And please provide your registration information.
Please right-click the program icon and select "Run as administrator" in the dropdown list to launch TunePat. Then click on the 
icon on the upper right corner of the screen and click "Register" from the menu list, input your registration email and code into the pop-up dialog window.
Any movie or TV show that can be played normally on Max through the web browser can be downloaded by TunePat HBOMax Video Downloader.
TunePat offers three kinds of subtitles encoding ways to meet users'needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.
"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.
If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.
TunePat supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:
1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.
2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.
In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Individual Plan and Team Plan. Below are the details:
1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download movies and series.
2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.
3. TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.
If you have other questions about the subscription, please read TunePat Subscription FAQ.
We currently do not support upgrade packages, whether you want to upgrade your subscription from monthly plan to yearly plan, or from yearly plan to lifetime plan. Please purchase the subscription you want additionally. And in this case, we could offer you a discount. Please contact the support team for the details.
If you have other questions about the subscription, please read TunePat Subscription FAQ.
Please log out and log back into your Max account on TunePat. And then search for the video on TunePat and click the title name, followed that the description page of the video will be displayed in the pop-up web browser. Please check if the video can be played normally in the pop-up window. If it is a paid video, please purchase the video firstly. Some titles may not be available to watch, resulting in that they are failed to be downloaded by TunePat.
"Failed 6123" means that there are too many people are using the same account right now. Please disconnect your Max account from the other devices.
It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.
It seems that the video is not available in your country. Please make sure the video that you want to download can be played normally in the Max web player.
"Failed 1608" means that the program failed to download some of subtitles or audio tracks you selected. Please delete the video from the download queue and download it again. If the problem persists, please send us the URL of the video, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.
When the computer screen is off, it will affect the download process, causing the error of "Failed 1609". So, please do not turn off the computer screen, sleep or hibernate your PC during the download process.
There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the “Settings” window.
Please make sure the link is copied from Max web player and the video is playable. Or you can try to search it by keyword or video name.
Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina or higher.
If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team at [email protected].We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.
TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.
