FAQ Page

faq
01. Registration

1. The license will be emailed to you within minutes. Please make sure you entered a valid email address when purchasing the license. Install and launch TunePat Netflix Video Downloader on your computer, click on the Key button icon to open the registration window.

2. Copy and paste your Email address and license code that you have received from the email into the pop-up dialog window. Then click "OK" to register the program.

Register TunePat Netflix Video  Downloader

1. Please make sure you have installed the right program - TunePat Netflix Video Downloader (Windows | Mac). Each license is specific to a platform, a Windows license cannot be used on a Mac and vice versa.

2. The registration code is case-sensitive. Please directly copy and paste the registration information into TunePat and make sure no blank space entered before and after the registration info.

3. If you still can't get the program registered, please contact the support team via email for further help. And please provide your registration information.

Please right-click the program icon and select "Run as administrator" in the dropdown list to launch TunePat. Then click on the Menu button icon on the upper right corner of the screen and click "Register" from the menu list, input your registration email and code into the pop-up dialog window.

02. General Problems

Any movie or TV show that can be played normally on Netflix through the web browser can be downloaded by TunePat Netflix Video Downloader.

TunePat offers three kinds of subtitles encoding ways to meet users'needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

Depending on your Netflix streaming plan, the quality of video you can download with TunePat may be different. If you have a Basic or Basic with ads Netflix account, you can download Netflix videos in up to 720p. If you have a Standard or Premium account, you can download the videos in up to 1080p. Thus, in order to download 1080p videos, please upgrade your Netflix subscription plan to the Standard or Premium plan.

NOTE: No matter what plan you have, TunePat will not be able to download HD quality videos if Netflix only offers certain videos in 480p (like Marvel/Disney movies).

If you have done the above settings, but the downloaded video's quality is still poor, please play the video in Chrome, and press the key combination "Ctrl + Alt + Shift + D". There are some parameters of the video show on your screen like the following picture, please find the information marked with the red circle, which displays the quality of the video that you are playing. Please capture your screen as below, send the screenshot, the video's URL, and log files to us for analysis.

check video quality

TunePat supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

03. Subscription FAQ

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Individual Plan and Team Plan. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download Netflix movies and series.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

3. TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

The difference between Individual Plan and Team Plan is the number of devices each license can be used to register. An individual license is available on one computer only, while a team license can be used on 3 computers at the same time.

We currently do not support upgrade packages, whether you want to upgrade your subscription from monthly plan to yearly plan, or from yearly plan to lifetime plan. Please purchase the subscription you want additionally. And in this case, we could offer you a discount. Please contact the support team for the details.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

04. Technical Support

Please log out and log back into your Netflix account on TunePat. And then click the title that you want to download to check if it can be played normally in the popup web player. In some cases, some titles may not available to watch, resulting in that they are failed to be downloaded by TunePat.


click to play netflix video

"Failed 6122" means that a wrong PIN code was entered or you didn't enter the code to allow the download. Netflix provides the primary account holder a right to control viewing with a PIN, called Parental Controls to avoid the children watching the content rated above your selected maturity level and specific TV shows or movies. If you are asked to input the PIN code when watching a video, it means you are banned to access to the video. In this case, please change the setting to let the video available for download.

Too many people are currently using your account, causing the download to fail. Please check your Netflix stream plan limits and stop playing videos on other screens.

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

The video you want to download is not available in your country. Please make sure the video can be played on the Netflix web player.

The video cannot be downloaded due to the selected audio tracks and subtitles are failed to download. Please remove the video from the downloading list and download it again. If the video still cannot be downloaded, please send us the video's URL, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

The download process stopped because the computer screen was off. Please do not turn off the computer screen, sleep or hibernate your PC during the download process.

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the "Settings" window.

If you encounter the error code "Failed 3213" when downloading Netflix videos onto a Mac computer, select H.264 Video Codec from Settings. Cancel Hardware Acceleration if the problem persists.

Please make sure the link is copied from Netflix web player and the video is playable. Or you can try to search it by keyword or video name.

Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina or higher.

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team at [email protected].We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Are you using the Windows version or the Mac version? What's the operating system of your computer?
  • 2. Which Netflix Streaming Plan do you order?
  • 3. Do you want to download Movies or TV shows? And what is the output quality you choose?
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by clicking "Menu" > "Open Log File". Then double-click the logs folder and send us all log files in this folder.

05. Refund Policy

TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.